Refund policy

Return & Refund Policy

At Heeram Fragrances, customer satisfaction is important to us.

Returns

We accept returns only if:

• You receive a damaged product.
• You receive the wrong product.

Return Request

Please contact us within 48 hours of delivery.

Provide:

• Order Number
• Clear photos of the product
• Unboxing video (mandatory)

Non-returnable Items

Returns are not accepted for:

• Change of mind
• Personal fragrance preference
• Opened or used products
• Incorrect address provided by the customer

Refunds

After verification, we will provide either:

• A replacement product, or
• A full refund to the original payment method.

For assistance, contact:

Email: heeramfragnance@gmail.com 

WhatsApp: +91 XXXXXXXXXX